All products are hand-made and every effort is made to ensure a high quality product. If you’re not happy with a product, then please in the first instance email us, describing the fault and we will do our utmost to replace the product to your satisfaction.
Due to differences in lighting, cameras and computers, any photography of a product should only taken to be a representation as to the colour or design of a product, and as such cannot be fully relied upon. Marina Ignarski will do her best to provide accurate information relating to any products, if you are unsure or wish further clarification, then please contact me before purchase.
All payments taken though the Marina Ignarski website, are handled by PayPal. Marina Ignarski does not have any contact with financial details, and does not store any card details on the site. For more information regarding Card payments, please visit the PayPal website.
You have the right to cancel the purchase of a product without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.
If you are in possession of the products you are under the duty to retain them and take reasonable care of them. You must send the product back to us at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the products if you do not return the products or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
You will not have any right to cancel a purchase for the supply of any products made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter). In providing the the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressee.